Return and warranty conditions
Float guarantees full refund of the products, only if they are returned in the same state that it was when You received it. This means that the product must not be damaged, dirty, washed, modified or worn (except when trying them on) and that all labels of the product and / or it’s package shall be intact .
Any user of the Float Service has the right to return the products bought from the Floatshop.co website. In case You want to return the product , please send it back to us in a 14 days period starting with the day You received the package, fill in the "return paper" that you received with your order. Our address is the following: Str. ONESTILOR 46A Oradea 410256, Bihor, Romania
You may send back to us the product You wish to return by the same courier that delivered it. In case You wish to return any product to Floatshop.co, You shall support all the return transport costs. The products shall not be returned by cash on delivery method, in case the user still returns them by cash on delivery, the package shall not be accepted for delivery by Floatshop.co and the transportation charges shall be paid by the user.
In case the products will be visibly used or damaged, this shall be sent back to the user, who will support all the delivery charges.
The package shall be returned to Floatshop.co with the original invoice and receipt. Every product shall be returned in the state it was delivered within it’s original package (the package of the product shall be protected during the entire transport, from buyer to storage). If the package is damaged or parts of the returned product are missing, Floatshop.co will NOT fully refund the price.
Floatshop.co is doing everything to refund the returned products as soon as possible, in a 14 days period calculated from the date of receiving by Floatshop.co the returned product. The refund of the products ordered from Romania shall be sent by Fan Courier, the delivery costs will be paid by the buyer. The refund of the products paid for by PayPal system or bank transfer, shall be transmitted by the same method, the transfer commission shall paid by the buyer.
Floatshop.co is doing it’s best for You to receive the ordered products in their best condition and fully functional. The products offered and delivered by Floatshop.co are in accordance with the European Union stipulations, regarding the consumer protection, safety and quality of product and long-distance selling: Directive 97/7 regarding long-distance selling, Directive 2000/31 CE regarding electronic trading, Directive 2001/95/EC of European Parl. & Cons of 3rd December 2001 regarding general safety of products, OG no 130/2000, approved by 51/2003 Law, regarding the juridical regime of long-distance contracts and OG 21/1992 republished with modifications, regarding consumer protection, 449/2003 Law regarding selling of products and guarantees.
The products sold on www.floatshop.co do not contain any toxic materials, toxic chemicals or any other elements, materials that could threat human health.
The pictures published on the Floatshop.co website about each and every product are for information purposes only, and the product may contain accessories that are not included in the standard package.
The technical specifications are informative, in accordance with the data shared by the authorized manufacturers or distributors and shall be modified without prior notice. All promotions published are in force in the limit of stocks. We are doing everything stays in our power in order to eliminate any errors.
In the package delivered by Floatshop.co You shall find next to the purchased product the warranty certificate of the product. In order to benefit from Your warranty rights regarding product bought on the Floatshop.co website . The following conditions must be fulfilled: (a) in case of any noticeable damage, malfunction, technical issue of the product that does not result from common usage, or any abusive action while using the product, please notify right away the Floatshop.co team by e-mail at firstname.lastname@example.org, or by written letter sent by mail to the address : Str. ONESTILOR 46A Oradea 410256, Bihor, Romania; (b) You are the holder and possess the warranty certificate of the damaged product. In case the issue was notified to the Floatshop.co team, the Floatshop.co team will adequately guide you so that the product may be returned to us, and depending on the technical problem, damage, etc. of the products it shall be repaired or changed by the Floatshop.co team. The fees for transportation of the damaged item shall be paid by the buyer in order to exercise the warranty rights, the delivery fees of the repaired or changed product will be supported by Floatshop.co .